Terms & Conditions

1. Agreement

These Terms govern your use of the Donut app and donutapp.in. By creating an account or using Donut, you agree to them. If you do not agree, please do not use the app.

We may update these Terms as Donut evolves. The version in the app at the time you use it is the one that applies.

2. What Donut Is

Donut is a virtual mall. We bring official brand stores together in one app and give you an in-app browser to shop them, plus offers, coupons, rewards and tools such as wishlists, price tracking and the shopping calculator.

Donut is not the seller. Every product you buy is sold, priced, invoiced, shipped and serviced by the store you bought it from. Your purchase contract is with that store, and its terms, prices, stock and policies apply to your order. Donut is an intermediary between you and the store, and does not take title to any product.

We also do not collect the money for your purchase. You pay the store directly, on the store's own payment page — just as you would in its own app.

3. Your Account

You must be 18 or older and legally able to enter into a contract to use Donut. One account per person, tied to your mobile number.

You are responsible for everything that happens under your account, and for keeping your phone and your OTPs to yourself. Tell us immediately if you think someone else is using your account.

Keep your details accurate — especially your mobile number and UPI ID. Rewards paid to a UPI ID you entered incorrectly cannot always be recovered.

4. Shopping Through Donut

When you open a store in Donut you are on that store's own website, signed in with your own account there. You may use your existing store logins, and orders you place appear in your order history on that store as usual.

Prices, availability, delivery estimates, taxes and charges are set by the store and can change at any time. Donut adds no markup and charges you nothing for shopping through the app.

We show offers and coupon codes in good faith, based on what stores and partners publish. A code can expire, run out or be withdrawn by the store without notice, and some codes have store-set conditions. We cannot guarantee any offer will apply to your cart.

5. Cancellations, Returns and Refunds

Cancellations, returns, exchanges, refunds, warranty and delivery problems are handled by the store that fulfilled your order, under that store's policy. Please contact the store first — it is the only party that can act on your order.

If you cannot reach the store or get stuck, write to us and our team will help you push it forward, but we cannot cancel, refund or redeliver an order ourselves.

Refunds are paid back by the store through your original payment method. Donut is not part of that transaction.

6. Rewards and Cashback

Rewards are a benefit Donut offers on top of what the store gives you. They are not part of your purchase price and create no obligation on the store.

How it works: you open a store from Donut, place an order in the same session, and Donut records the order so a reward can be credited. Rewards usually appear as pending first and are confirmed after the store's return window closes and the order is confirmed by the store or our partners. This can take several weeks.

A reward may not be granted, or may be reversed, when:

• The order is cancelled, returned, refunded or partly returned
• You did not start the purchase from Donut, or you completed it outside the app
• Another coupon site, cashback app, browser extension or referral link claimed the same order
• The store or the tracking partner does not confirm the order
• The purchase is made for resale, or is otherwise not a genuine personal purchase

Reward rates, categories, caps and exclusions are shown in the app and can change at any time. The rate that applies is the one displayed when you started your shopping session.

7. Redeeming and Withdrawing Rewards

Confirmed rewards can be withdrawn to the UPI ID linked to your account, subject to any minimum withdrawal amount shown in the app. We may ask you to verify your mobile number or UPI ID before paying out.

Payouts are processed through our payment partner and can take a few working days. Delays at your bank or the UPI network are outside our control.

Rewards have no cash value until they are confirmed, cannot be transferred to another account, and cannot be exchanged for anything other than what the app offers. Scratch cards, coupons and promotional rewards may carry their own validity and conditions, which are shown with them.

8. Gift Cards

Gift cards bought in Donut are issued by the brand or its issuing partner, not by Donut. Their validity, usage rules, balance rules and refund policy are set by the issuer and shown before you buy.

Gift cards are generally non-refundable and non-cancellable once issued. Keep your card details private — anyone with the code can spend the balance, and we cannot restore a card that has been shared, lost or already redeemed.

If a card fails to issue after a successful payment, contact us and we will get it issued or refunded.

9. Price Tracking, Wishlist and Price-Drop Claims

Price tracking and wishlist prices are read from store pages and are indicative. The price you pay is always the price shown at the store's checkout. Alerts can be delayed or missed, and a tracked price can change or expire before you act on it.

Where Donut offers a price-drop benefit, it applies only to eligible orders, within the stated window, and only when we can verify the claim from the evidence captured on the product page. Approval is at our discretion and decisions are made case by case.

10. AI Features

Donut's AI features — recommendations, product answers and search assistance — are there to help you decide, not to give you professional advice. AI output can be incomplete or wrong. Always check the product page, specifications, ingredients and store policy before you buy. We are not liable for decisions made on AI-generated content alone.

11. Fair Use

Use Donut the way a shopper would. You agree not to:

• Create multiple accounts, or use someone else's number or identity
• Manipulate rewards — fake orders, self-dealing, bulk ordering for resale, or abusing return policies to farm cashback
• Use bots, scrapers, automation or modified builds of the app
• Reverse engineer, decompile or attempt to extract our source code or reward engine
• Interfere with the app or the stores in it, or attempt to breach their security
• Copy or redistribute Donut's content, branding or data for commercial use

If we find abuse, we may hold or cancel rewards, reverse payouts, and suspend or close the account.

12. Third-Party Stores and Content

Stores, brands, offers, product information, reviews and payment pages inside Donut come from third parties. We do not verify or endorse them, and we are not responsible for their content, accuracy, availability or practices. Trademarks and logos belong to their owners and are shown only to identify the store.

13. Our Intellectual Property

The Donut app, its design, branding, tools and underlying technology are ours. You get a personal, non-exclusive, non-transferable, revocable licence to use the app for your own shopping. That licence does not let you copy, modify, distribute, resell or build on any part of Donut.

14. Availability of the Service

We work to keep Donut fast and available, but we do not promise it will be uninterrupted or error-free. Stores can go down, change their websites, or block access, and features that depend on them can break as a result. We may add, change, suspend or remove features, stores or offers at any time.

15. Disclaimer

Donut is provided on an "as is" and "as available" basis. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We make no warranty about products sold by stores, about any offer or coupon working, or about the accuracy of prices, stock or content shown by a store.

16. Limitation of Liability

Donut is not liable for indirect, incidental, special or consequential losses, or for loss of profits, data or goodwill.

We are not liable for anything arising out of your order itself — defective, delayed, damaged or undelivered goods, wrong billing, or a store's refusal to refund. Those are matters between you and the store.

Where we are held liable despite the above, our total liability to you is limited to the total confirmed rewards credited to your account in the three months before the claim arose.

Nothing here limits liability that cannot be limited under Indian law.

17. Suspension and Closing Your Account

You can delete your account at any time from the app. Deleting it cancels any pending or unredeemed rewards, since we can no longer verify or pay them — withdraw what you have earned first. The steps are on our Account & Data Deletion page.

We may suspend or close an account that breaches these Terms, abuses rewards, or is used for fraud or anything unlawful, and may withhold rewards linked to that activity.

18. Changes to These Terms

We will revise the "Last updated" date at the top of this page whenever these Terms change, and will notify you in the app if the change is significant. Continuing to use Donut after that means you accept the revised Terms.

19. Privacy

Our Privacy Policy explains what we collect and why, and forms part of these Terms. You can open it from the login screen and from your profile.

20. Governing Law and Disputes

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Jammu, Jammu & Kashmir.

Before going further, please write to us — most issues are resolved quickly once we can look at your account.

21. Contact Us

Questions about these Terms, or a grievance about the service? Reach us at support@donutapp.in, or use Contact Us in the app. We aim to acknowledge within 48 hours.

INRBox Private Limited
Email: support@donutapp.in